Terms and Conditions

1. General

All services provided by the online shop for the customer are carried out exclusively on the basis of the following general terms and conditions in the version valid at the time the contract was concluded. Deviating regulations only apply if they have been individually agreed between the online shop and the customer.

2. Contract

2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.

2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.

2.3 The online shop will confirm receipt of the order immediately, at the latest after receipt of the order. The order confirmation and the receipt of a telephone order do not constitute a legal acceptance on our part. We only accept the offer when we ship the goods to you. You will receive (within 1 hour NOTE: see shipping time in §4) a written shipping confirmation via email. However, the customer is bound to his offer for a maximum of 21 days.

2.4 The subject matter of the contract is the goods ordered by the customer. With regard to the quality, the offer description applies, otherwise § 434 (1) sentence 3 BGB (German Civil Code) applies.

3. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day of the order. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

Therapiezentrum Prietz GmbH

Raimundstraße 1

01157 Dresden

Telephone number: +49 351 89579777

E-Mail: shop@therapiezentrum-prietz.de

Fax-Nr.: +49 351 89579778

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you revoke this contract, we pay you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this refund, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this refund. We may refuse refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

4. Delivery

4.1 All items will be delivered immediately, if available from stock.

Delivery only in Germany.

4.2 The delivery time within Germany is a maximum of 7 working days, unless otherwise stated in the offer. The delivery takes place at the latest within 7 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after the conclusion of the contract (in the case of cash on delivery or purchase on account).

4.3 If an item is not available at short notice, we will inform you by e-mail about the expected delivery time, provided that we have an address of yours.

Your statutory claims remain unaffected.

5. Packaging and shipping costs

5.1 We offer the following shipping methods: Deutsche Post letter and email in PDF format.

5.2 For delivery within Germany and packaging costs, we calculate the shipping price specified in the offer. With each order, the shipping costs are shown and communicated separately.

6. Payment, retention of title

6.1 All prices quoted are gross prices in euros, which include the statutory value added tax. The prices valid on the day of order apply. 

6.2 For deliveries within Germany, the following payment methods are possible:

by PayPal

6.3 Until full payment, the delivered goods remain our property (retention of title according to §§ 158, 449 BGB). The customer must inform us immediately of any enforcement measures taken by third parties against the goods subject to retention of title, handing over the documents necessary for intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform the third parties in advance of the existing rights to the goods.

7. Voucher Redemption Conditions

These conditions apply to all vouchers purchased online or directly from Therapiezentrum Prietz GmbH (hereinafter referred to as “vouchers”).

The voucher can be redeemed in the practices in Dresden and Freital. Additional payments can be made on both practices at any time. Online redemption is not possible.

Your voucher will be debited at a maximum of the purchase price. Any remaining credit on the voucher after the purchase price is still available for future purchases.

When redeeming, the credit on the voucher, which may differ from the printed amount, is decisive. The credit on the voucher does not earn interest.

Any remaining credit after partial redemption will not be paid out.

Special regulation for download vouchers:

The voucher, which you can purchase directly for download in the online shop, can only be redeemed 5 hours after the purchase has been successfully completed.

The voucher will be sent in a separate email after the purchase as a pdf attachment (PDF) to the specified email address. 

You can present the voucher either in legible form as a printout of the pdf file sent by us or in digital form on your mobile device for redemption at the specified locations.

The voucher cannot be redeemed online.


The value of the voucher will not be paid out in cash.

Recharging, returning or exchanging the voucher is not possible - with the exception of the 14-day right of withdrawal in distance selling.

Unless otherwise stated on the voucher, each voucher can be redeemed in accordance with §§ 195, 199 BGB up to three years after the end of the calendar year in which the voucher was purchased. After the validity has expired, there will be no reimbursement of any residual values.

In principle, the voucher can be redeemed at all locations of the Therapiezentrum Prietz GmbH. 

When booking one of our services, more than one voucher can be used.

A transfer of the voucher is permitted, provided it is not personal. The transfer of vouchers for a fee, however, is prohibited.

Therapiezentrum Prietz GmbH assumes no liability for loss, theft, misuse or damage. In these cases, neither the voucher nor the value of the voucher will be replaced. Unfortunately, we cannot block lost vouchers or vouchers that have been used without your consent.

Therapiezentrum Prietz GmbH reserves the right to refuse the voucher redemption a) if there are technical problems and b) in the event of fraud, an attempt at deception or if other illegal activities are suspected, to refuse and to report the incident.

If and to the extent that we collect personal data from you as part of the sale of vouchers, we draw your attention to our data protection information, which is available to you at any time on our website under the heading Data Protection or in the online shop under the heading Data Protection.

Therapiezentrum Prietz GmbH reserves the right to change these conditions of redemption at any time and without prior notice. The currently valid version can be found on our website under the General Terms and Conditions section.

The voucher redemption is exclusively subject to the law of the Federal Republic of Germany.

8. Warranty

If the supplementary performance has taken place by way of a replacement delivery, the customer is obliged to return the first delivered goods to us within 30 days at our expense. The defective goods must be returned in accordance with the statutory provisions. We reserve the right to claim damages under the legally regulated conditions.

9. Responsibility for defects

Information on liability for defects: The statutory liability for defects applies.

10. Privacy policy

Our privacy policy is available at https://therapiezentrum-prietz.de/datenschutz/.

11. Copyright

The content and works created by the site operators on these pages are subject to German copyright law. The duplication, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the contents on this page were not created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask for a corresponding notice. Upon becoming aware of legal violations, we will remove such content immediately.

12. Miscellaneous 

To settle disputes in online trade between consumers and traders, the EU Commission has set up a platform (the so-called ODR platform). This platform and further information can be reached under the following link: http://ec.europa.eu/consumers/odr

We do not take part in a dispute settlement procedure before a consumer arbitration board.

13. Contents and links on our homepage

13.1 The contents of our pages have been created with the utmost care. However, we cannot assume any liability for the correctness, completeness and topicality of the contents. As a service provider, we are responsible according to § 7 Abs. 1 TMG for our own content on these pages according to the general laws. According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this regard is only possible from the time of knowledge of a specific infringement. Upon becoming aware of such violations, we will remove this content immediately.

Our offer contains links to external websites of third parties, on whose contents we have no influence.

We can therefore assume no liability for these third-party contents. The respective provider or operator of the pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of a violation of the law. Upon becoming aware of legal violations, we will remove such links immediately.

14. Final Provisions / Severability

The validity of the UN Sales Law is excluded, German law applies. With an order, the general terms and conditions of the online shop are accepted. If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the place of jurisdiction for all disputes arising from this contract is our place of business

Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.